Privacy Policy
Your privacy and your child's educational data protection are our highest priorities
FERPA Compliance & Educational Data Protection
FERPA-Compliant Platform
GuideAI is designed to comply with the Family Educational Rights and Privacy Act (FERPA) and protects your child's educational information according to federal standards.
Educational Records We May Process
- IEP (Individualized Education Program) questions and general guidance requests
- General accommodation and modification inquiries
- Special education rights and procedural questions
- We do NOT store actual IEP documents, student grades, or specific educational records
Your FERPA Rights
Right to Inspect
You can request to see any information we've processed about your child's education.
Right to Correct
You can request correction of any inaccurate information in our records.
Information We Collect
Information You Provide
- Questions you ask through our chat interface
- Accessibility preferences you set
- Language preferences
- Contact information if you reach out to us directly
Automatically Collected Information
- Anonymous usage analytics to improve our service
- Error logs for technical troubleshooting
- Session data to maintain your conversation
What We DON'T Collect
- Social Security Numbers or government ID numbers
- Actual IEP documents or educational records
- Medical diagnoses or detailed health information
- Financial information
- Precise location data
Data Retention Policy
| Data Type | Retention Period | Purpose |
|---|---|---|
| Chat Messages | 30 days maximum | Service improvement and support |
| User Preferences | Until you clear them | Accessibility and personalization |
| Analytics Data | 12 months maximum | Service improvement (anonymized) |
| Contact Information | Until you request deletion | Communication and support |
How We Share Information
We Do NOT Sell Your Data
We never sell, rent, or trade your personal information or your child's educational data to third parties.
Limited Sharing Only When:
- Required by law or court order
- Necessary to protect safety or prevent harm
- With trusted service providers who help us operate our platform (under strict confidentiality agreements)
Parental Rights & Minor Protection
Protection for Children Under 13
GuideAI is designed for parents and caregivers. We do not knowingly collect personal information from children under 13. If a child under 13 has provided information, please contact us immediately.
Your Rights as a Parent
Access Data
Request a copy of all data we have
Correct Data
Fix any incorrect information
Delete Data
Request complete data deletion
Data Security
Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls ensure only authorized personnel can access data.
Regular Audits
Regular security audits and monitoring to detect and prevent breaches.
Secure Infrastructure
Data hosted on secure, FERPA-compliant infrastructure.
Contact Us About Privacy
Privacy Officer Contact
For all privacy-related questions, concerns, or requests:
- Email: privacy@getguideai.com
- Response Time: We respond to all privacy requests within 72 hours
State Privacy Rights
Residents of California, Virginia, Colorado, and other states with comprehensive privacy laws may have additional rights. Contact us for state-specific privacy information.
Policy Updates
We may update this Privacy Policy periodically. When we do:
- We'll update the "Last Updated" date at the top
- For significant changes, we'll notify users through the platform
- Your continued use constitutes acceptance of the updated policy
Effective Date: This Privacy Policy is effective as of September 21, 2025 and applies to all information collected on or after this date.